Support Center

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Sincerely,

Scott Barnes
CTO, StorageCraft

What's New

  • Re: Virus Warning

    I have a similar message popping up from F-Secure Client Security 7.11: Virus & Spa Protection has detected Backdoor.Win32. Rbot.pia in file shadowprotectsvc.exe They also seem to have updated their sginature based about an hour ago, since then the message appears.
    Posted to Desktop Edition (Forum) by Moglie on 05-12-2008

  • Re: Virus Warning

    Yes, it is a false positive. This has been reported in other forums as well. AVAST is complaining about the "ShadowProtectSvc.Exe" file. I'm not familiar with AVAST, so I'm not sure whether or not you can place "ShadowProtectSvc.Exe" on an "exemption" list or not. Hopefully AVAST will update their database VERY...
    Posted to Desktop Edition (Forum) by John on 05-12-2008

  • Re: Western Digital MyWorldBook and mionet

    Gentlemen, Sorry to interrupt. I've been owning a My World Book 2To since early March this year, and am desperately looking for knowledgeable help. I am myself NO computer expert, and you guys sound like the right people... The problem appears with Retrospect backups, but looks like the root cause is rather the way Mionet manages access to the drive...
    Posted to Desktop Edition (Forum) by Hayabusa on 05-12-2008

  • Virus Warning

    This morning I was greated with the above warning from AVAST anti-virus concerning ShadowProtectSvc.exe. I deleted SPD3.2 and reinstalled (had to stop AVAST protection to do so) only to get the same warning. Furthermore AVAST will not permit SPD3.2 to run at all (from windows) because of this Trojan Horse detection. I am assuming this is a false positive...
    Posted to Desktop Edition (Forum) by RodNH on 05-12-2008

  • Questions regarding Monthly Backups and deletion of differentials

    So its been a month or so since I purchased Shadow Protect and I think I'm getting pretty familiar with the functionality of it, but I still have a few questions. First, how does SP decide when to do a "Full" backup versus an incremental in a Monthly backup situation. I have a schedule set for Full on the last day of the month and incrementals...
    Posted to Desktop Edition (Forum) by jonnyjl2 on 05-12-2008
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