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ShadowProtect Desktop and Server Editions 3.1

Last post 12-29-2007 1:12 AM by Howard Kaikow. 27 replies.
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  • 11-07-2007 2:39 PM

    ShadowProtect Desktop and Server Editions 3.1

    The installers for ShadowProtect Desktop and Server Editions 3.1 can be found on the main StorageCraft page.

    Version 3.1 is a free upgrade to all existing 3.0 installations (your existing version 3 key works with all 3.x versions, and if you have already installed version 3.0, then when you install 3.1 it will automatically be a fully functional and activated product), and a free upgrade to any users with activate maintenance (you should already have received a ShadowProtect 3 key when 3.0 came out). 

    While these installers are specified as trials installers, they are in fact the full product installs, but without a product key or a previously activated 3.0 product they will act as a trial version when installed.  If you have previously activated version 3.0 then you will not need to reactivate 3.1 when you install 3.1 - it will be automatically activated as a full product when you install it.

    You can install 3.1 directly over 3.0 (it's not necessary to uninstall 3.0 before installing 3.1).  However, if you like to play it safe when it comes to installers, it's always safe to fully uninstall a previous version before installing a new version.

    There have also been a couple of minor modifications to the recovery environment ISO, and we are currently in the process of updating the way existing customers can download the ISO from our store (to eliminate download failure issues), so the updated 3.1 recovery environment ISO may not be downloadable for a few days.  The 3.0 recovery environment will work just fine restoring images made by the 3.1 product.  As soon updates are finished to the store, you will be able to access the 3.1 recovery environment ISO using the same product download link you received at purchase time.
     

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  • 11-07-2007 3:21 PM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    Nate,

    Thanks for the update. Since the links will be the same links used in the store, will the download limit be removed or reset? I had some download difficulties when 3.0 came out and only have 1 or 2 downloads left on both the installer and the recovery ISO.

    keep up the good work,

    Corey

  • 11-07-2007 3:48 PM In reply to

    • fphall
    • Top 100 Contributor
    • Joined on 10-19-2007
    • Posts 9

    Re: ShadowProtect Desktop and Server Editions 3.1

     I have almost thte same situation. I foolishly used a download manager that makes multiple connections (for speed) and it used up all my downloads on the first try. It would be nice if they could reset the counter.

  • 11-07-2007 3:57 PM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    We've added our own download manager which works very well.  I'll post a notice when the 3.1 ISOs are available.

  • 11-07-2007 5:05 PM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    as usual Nate, thanks for being all over this. i had been holding off doing an install of 3.1, until the ISO was available, but since present Recovery Environment will work with 3.1 images..... i must leave for dinner date in 26 minutes. think i can uninstall/install and have a manual diff in now 25?!?! see ya! Mike
  • 11-08-2007 9:22 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    mission accomplished!! thank-you Storagecraft Team. in 18 minutes i uninstalled 3.0 (uninstalled-rebooted-CCleaned-2nd reboot) installed 3.1 (not image manager) and initiated a full back-up last night. this morning SP 3.1 performed a manual differential, flawlessly. how 3.0 got out of QA with this bug is incomprehensible to me, but they got it right this time so most is forgiven. Mike
  • 11-08-2007 10:40 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    Bugs will always slip past QA.  Especially given the rather complex nature of this particular solution.  I'm glad it's working for you though.

  • 11-08-2007 2:33 PM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    yes they will Nate. but this was not an obscure little bug, as far as i can see it is an important part of SP's overall functionality. it's a hard sale for me to believe no one noticed. but i do not come here to be adverserial, so let's bury the hatchet...preferable in Acronis. Mike
  • 11-08-2007 5:21 PM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    I don't have a problem with that...  ;)
  • 11-14-2007 7:03 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    Where is the changelog?

  • 11-14-2007 11:18 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    The following issues in 3.0 have all been fixed in 3.1:

    1. A rare (reported by two users) MBR restore failure issue.

    2. MBR/hidden track/disk-signature restore failure when restoring from

       A split/spanned media set.

    3. Crash-proof-incremental on continuous incremental jobs was not set. This means that new bases were generated rather than diffgen-created incrementals in cases where the VDIFF map is lost.

    4. When network access failed, a new base or a differential backup may have been attempted when an error should have been reported and the job aborted.

    5. The progress control in ShadowProtectPE.exe stopped updating after a while when restoring a chain with incrementals.

    6. Provide option for Iomega Rev drives (which report themselves as being removable optical media device) and DVD-RAM such that the user can instruct ShadowProtect to write to these devices as if they are fixed drives, rather than using the media burning option.

    7. Add ability to sbimageapi.dll and image.exe such that users can easily (on the command line) resolve image file chain dependencies such that a command-line mount/restore/verify of any specified point-in-time can be easily performed.

    8. A bug in the disk enumeration code that occasionally caused the ShadowProtectPE.exe process to crash.

    9. Execute missed schedule caused an attempt every second to execute a missed backup if the destination was not available.

    10. VSS incremental flag for continuous jobs was not persisted in the registry.  After stopping the service, all continuous incrementals were VSM direct.

    11. DiffGen image list creation could generate a set Guid mismatch error if unnecessary files were in the list or files were not sorted correctly.

    12. Write caching advanced option was not being honored.  Modified the default write caching to be off for all destinations (local or network), which we have found minimizes I/O errors, but will always honor the user’s setting if they override this advanced option.

    13. If a path contained spaces, a DiffGen backup would fail because the path was not recognized.

    14. ShadowProtect 2.x jobs were not updated to contain additional info such as current set guid and last incremental file guid.

    15. Scheduled jobs with no incrementals selected sometimes were not rescheduled after they were run.  This is the "Next Run Time:Never" bug.

    16. Scheduled jobs will now fail if an error occurs on exclusion of free space, pagefile.sys or hiberfil.sys.  These errors only occur if the file system is corrupt and the user needs some kind of warning so that they can repair the file system rather than just let the automatic backup continue to occur and backup a corrupt file system.  A manual backup (backup now) will always work, even if the file system cannot return the run list of the pagefile or hiberfile.

    17. Job status was occasionally left in running state after all tasks were done.

    18. Scheduled incrementals will now always try a VSS snapshot first on XP+ except for continuous incrementals where the user has specified not to use VSS.

    19. ShadowProtect service occasionally hung on startup during disk enumeration as it was using a SCSI passthru request to obtain capacity information from CD/DVD drives and there is a bug in the firmware on some of these drives that will cause such a request to hang, and worse, will hang any future request made to the device. A workaround was added which calculates the capacity rather than query for it.  In this case it's acceptable for this value to be calculated as this capacity value is only used for display/information purposes, and isn't actually used for any operations, so it's not critical for application functionality.

    20. The Recommended (Vista-WinPE) recovery environment altered the system BIOS clock.

    21. The Recommended (Vista-WinPE) recovery environment could not assign static IP addresses.

    22. An interoperability issue with Trend Micro antivirus which caused a system hang (deadlock).

    23. Enhanced Recovery CD boot menu explains the benefits of each recovery environment.

    24. Added Close button to the Map Drivers dialog of the Network Configuration Utility.

    25. When updating to new version, occasionally, the vsnapvss service would fail to register causing diffgen incrementals to occur instead of quick incrementals.
  • 11-15-2007 6:42 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    Is there any news on the availability of the ShadowProtect 3.1 Recovery Environment ISO file?

    Thank you.

  • 11-15-2007 9:34 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    The ISO will be available for download some time this weekend, I'm told.

  • 11-19-2007 7:42 AM In reply to

    Re: ShadowProtect Desktop and Server Editions 3.1

    Nate, is the ShadowProtect Desktop 3.1 Recovery Environment (ISO file) now available, as expected?

     

    I am looking in my StorageCraft account at:  Order History | click on Order Number | view Digital Goods section of the webpage.  Is this where I should expect to find a URL link to download the version 3.1 ISO file when it is released?

     

    Thank you for your assistance.

  • 11-19-2007 1:17 PM In reply to

    • boo1a
    • Top 75 Contributor
    • Joined on 09-24-2007
    • Posts 12

    Re: ShadowProtect Desktop and Server Editions 3.1

    You can use this link http://www.storagecraft.com/release/sprelease.asp to download the ISO file.  You will need to input your product serial number in first and then you will have access to the download file. 

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