I made a backup image of the main drive on this "WarMachine" computer to my WD MyBook 2TB external drive (connected through USB).  The backup worked fine.  The restore did not.  I can navigate to the file and select it -- but, during the restoration process it fails saying it can not find the file.  See the log below.  I just found some forum postings from February that indicate that there is a problem with ShadowProtect Desktop and the Wester Digital MyBook external drives.  That's really bad news since I just bought four SPD licenses to backup my home computers... :(  Suggestions please...

16-Apr-2008 13:46:01 sptask 110 worker thread has started
16-Apr-2008 13:46:01 sptask 111 sbrun -mdn ( sbfile -r \\?\G:\WarMachine Computer Backup\WarMachine RAID Image 11 April 2008-b001.spf : sbcrypt : sbrest \\?\Volume{cffbccc5-0bfd-11dd-ac92-806e6f6e6963} )
16-Apr-2008 13:46:01 (loader) 112 corelogic version: 1.0.0.202
16-Apr-2008 13:46:01 sbfile 101 successfully opened file \\?\G:\WarMachine Computer Backup\WarMachine RAID Image 11 April 2008-b001.spf
16-Apr-2008 13:46:01 sbcrypt 109 filter started
16-Apr-2008 13:46:01 sbrest 101 successfully opened volume \\?\Volume{cffbccc5-0bfd-11dd-ac92-806e6f6e6963}
16-Apr-2008 13:46:01 sbcrypt 107 image compression mode: 5
16-Apr-2008 13:46:01 sbcrypt 107 image encryption mode: 0
16-Apr-2008 13:46:01 sbrest 109 image created at 13-Apr-2008 16:30:48 GMT-5:00
16-Apr-2008 13:46:01 sbrest 109 imaged volume had 144584937 sectors, 512 bytes each
16-Apr-2008 13:46:01 sbrest 109 image GUID {5FC1BC51-7D80-4484-A16C-623F47F30390}
16-Apr-2008 13:46:01 sbrest 109 image has no comment
16-Apr-2008 13:46:01 sbrest 109 original disk C/H/S = 9001/255/63 partition #1
16-Apr-2008 13:46:01 sbrest 109 image created on:
16-Apr-2008 13:46:01 sbrest 109  - OS version 5.01 build 2600 Service Pack 2
16-Apr-2008 13:46:01 sbrest 109  - machine WARMACHINE (192.168.1.108) MAC 00:11:2F:30:0A:1A
16-Apr-2008 13:46:01 sbrest 109  - corelogic version 1.0.0.202
16-Apr-2008 13:46:01 sbrest 107 partition type for a target: 7
16-Apr-2008 13:47:33 sbfile 108 platform error reading the file (-2 The system cannot find the file specified.)
16-Apr-2008 13:47:33 sbfile 503 Fatal I/O error on \\?\G:\WarMachine Computer Backup\WarMachine RAID Image 11 April 2008-b001.spf offset 1e400000 on read (-2 The system cannot find the file specified.)
16-Apr-2008 13:47:33 sbcrypt 500 Unexpected end of the image file
16-Apr-2008 13:47:33 sbcrypt 109 fini done
16-Apr-2008 13:47:33 sbrest 500 Unexpected end of the image file
16-Apr-2008 13:47:33 sbfile 109 fini done
16-Apr-2008 13:47:33 sbrest 109 fini done
16-Apr-2008 13:47:33 (loader) 504 Final error (-2 The system cannot find the file specified.)
16-Apr-2008 13:47:33 sptask 516 sbrun.exe started successfully but failed to complete the task

According to the log file, the file system returns an error after reading about 500 MB's.  Does the error occur at the same point each time?  The offset of the file failure is 1e400000  = 507510784 bytes = 484 MB.

Try copying the backup image file to a temporary file location to see if you get similar errors outside of ShadowProtect.  This might help isolate the issue.

STC

The backup image verification was good.  I moved the file to another external hard drive -- a Seagate Barracuda with NexStar 3 external enclosure.  I connected this drive to the WarMachine computer through USB also.  I had no read errors this time and was eventually able to restore the image.  I was surprised that even though I was just putting it on a new drive in the same computer, I couldn't get it to work until it did the Hardware Indenpendent Recovery (HIR) option during recovery.  Before this it would try to reboot and then hang up on the Windows screen just before it shows the user accounts to log into (WinXP OS on this machine). 

The lingering problem I have is with internet access and reactivating Windows XP.  Can someone tell me after moving an image to a new hard drive in the same computer what all still has to be tweaked.  I'm running Norton Antivirus and wonder if their copy protection scheme might have issues with showing up on a new hard drive.  For that matter, what other applications might have this issue?  Thanks,

Valin