I have backed up my Windows XP SP3 system drive with Shadowprotect Desktop 3.1, and I cannot restore the backup to a virtual server I create with Vmware Server 1.0.6.

I can start the Shadowdestop recovery environment all right in Vmware Server, but the problems come when Shadowprotect starts reading the image file to start the restore process (or evn just to do an image verification), I get the following error log:

09-Jun-2008 10:56:38 sptask 110 worker thread has started

09-Jun-2008 10:56:38 sptask 111 sbrun -mdn ( sbfile -r \\?\C:\X300-JOSE\Images\C_VOL-b004.spf : sbcrypt : sbrest \\.\ShadowProtect{1f21f522-a282-4ad6-b654-e603e5912a8d} )

09-Jun-2008 10:56:39 (loader) 112 corelogic version: 1.0.0.202

09-Jun-2008 10:56:39 sbfile 101 successfully opened file \\?\C:\X300-JOSE\Images\C_VOL-b004.spf

09-Jun-2008 10:56:39 sbfile 100 0/8486233088

09-Jun-2008 10:56:39 sbcrypt 109 filter started

09-Jun-2008 10:56:39 sbrest 101 successfully opened volume \\.\ShadowProtect{1f21f522-a282-4ad6-b654-e603e5912a8d}

09-Jun-2008 10:56:39 sbcrypt 107 image compression mode: 5

09-Jun-2008 10:56:39 sbcrypt 107 image encryption mode: 0

09-Jun-2008 10:56:39 sbfile 100 1048576/8486233088

09-Jun-2008 10:56:39 sbrest 109 image created at 06-Jun-2008 11:09:17 GMT+2:00

09-Jun-2008 10:56:39 sbrest 109 imaged volume had 32772537 sectors, 512 bytes each

09-Jun-2008 10:56:39 sbrest 109 image GUID {23217B9C-41BB-424E-B78F-9766F941DA6B}

09-Jun-2008 10:56:39 sbrest 109 image comment:

09-Jun-2008 10:56:39 sbrest 109 Unencypted backup split into many files

09-Jun-2008 10:56:39 sbrest 109 - end of image comment

09-Jun-2008 10:56:39 sbrest 109 original disk C/H/S = 9729/255/63 partition #1

09-Jun-2008 10:56:40 sbrest 109 image created on:

09-Jun-2008 10:56:40 sbrest 109 - OS version 5.01 build 2600 Service Pack 3

09-Jun-2008 10:56:40 sbrest 109 - machine X300-JOSE (192.168.1.3) MAC 00:90:4B:78:64:1F

09-Jun-2008 10:56:40 sbrest 109 - corelogic version 1.0.0.202

09-Jun-2008 10:56:40 sbrest 107 partition type for a target: 7

09-Jun-2008 10:56:41 sbfile 100 2097152/8486233088

09-Jun-2008 10:56:41 sbfile 100 3145728/8486233088

09-Jun-2008 10:56:42 sbfile 100 4194304/8486233088

09-Jun-2008 10:56:42 sbfile 100 5242880/8486233088

09-Jun-2008 10:56:43 sbfile 100 6291456/8486233088

09-Jun-2008 10:56:43 sbfile 100 7340032/8486233088

09-Jun-2008 10:56:43 sbcrypt 500 Chunk zero failed due to malformed data

09-Jun-2008 10:56:43 sbcrypt 109 fini done

09-Jun-2008 10:56:43 sbrest 500 Unexpected end of the image file

09-Jun-2008 10:56:43 sbrest 109 fini done

09-Jun-2008 10:56:44 sbfile 100 8486233088/8486233088

09-Jun-2008 10:56:45 sbfile 109 fini done

09-Jun-2008 10:56:45 (loader) 504 Final error (-109 The pipe has been ended.)

09-Jun-2008 10:56:45 sptask 516 sbrun.exe started successfully but failed to complete the task

The same happens if I just to run a "Verify Image" job from the recovery environment. I have of course verified the image in my original WIndows Shadowprotect and it seems to be all right.

It does not matter whether the image is in a USB external disk or in a disk partition inside Vmware Server, the same error happens. I have tried both the Vista-based recovery environment and the XP-based, and both give me the same problem. I have tried limitting the image file size to 640 MB (thereby getting 15 spx image files, instead of the 2 I normally get), but it does work.

 I'd appreciate very much any suggestions.

This usually means the image file is corrupt.  Was the image copied to a different disk or location for the restore?  If so, something may have gone wrong during the copy.  It should not make a difference where you run Verify from, but if it was working from within Windows try the Verify again from there (on the same image file, without any copying).  If it succeeds, please post the Verify details.

Also, I noticed you are not using the most recent recovery CD.  The one you have should still work, but you might want to download the latest 3.2 recovery CD anyway.  (You can do so here) 

Thanks very much for your response.

I tried the 3.2 Recovery environment and got the same problem. I ran the verify job in Windows on the same image and it said it was OK. Here are the Verify job details:

 12-Jun-2008 09:27:11 service 100 service (build 41) started job.
12-Jun-2008 09:27:11 service 104 3.1.0.3 6AEC-767B B3C0-12AF-D8E7-204E
12-Jun-2008 09:27:11 sptask 110 worker thread has started
12-Jun-2008 09:27:11 sptask 111 sbrun -mdn ( sbfile -r E:\X300-JOSE\Images\C_VOL-b004.spf : sbcrypt : sbrest  )
12-Jun-2008 09:27:12 (loader) 112 corelogic version: 1.0.0.202
12-Jun-2008 09:27:12 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.spf
12-Jun-2008 09:27:12 sbcrypt 109 filter started
12-Jun-2008 09:27:12 sbcrypt 107 image compression mode: 5
12-Jun-2008 09:27:12 sbcrypt 107 image encryption mode: 0
12-Jun-2008 09:27:12 sbrest 109 image created at 06-Jun-2008 11:09:17 GMT+2:00
12-Jun-2008 09:27:12 sbrest 109 imaged volume had 32772537 sectors, 512 bytes each
12-Jun-2008 09:27:12 sbrest 109 image GUID {23217B9C-41BB-424E-B78F-9766F941DA6B}
12-Jun-2008 09:27:12 sbrest 109 image comment:
12-Jun-2008 09:27:12 sbrest 109  Version en ficheros de 640 Mb, sin encriptar
12-Jun-2008 09:27:12 sbrest 109 - end of image comment
12-Jun-2008 09:27:12 sbrest 109 original disk C/H/S = 9729/255/63 partition #1
12-Jun-2008 09:27:12 sbrest 109 image created on:
12-Jun-2008 09:27:12 sbrest 109  - OS version 5.01 build 2600 Service Pack 3
12-Jun-2008 09:27:12 sbrest 109  - machine X300-JOSE (192.168.1.3) MAC 00:90:4B:78:64:1F
12-Jun-2008 09:27:12 sbrest 109  - corelogic version 1.0.0.202
12-Jun-2008 09:27:12 sbrest 107 partition type for a target: 7
12-Jun-2008 09:28:15 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.spf done
12-Jun-2008 09:28:15 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp1
12-Jun-2008 09:29:20 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp1 done
12-Jun-2008 09:29:20 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp2
12-Jun-2008 09:30:46 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp2 done
12-Jun-2008 09:30:46 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp3
12-Jun-2008 09:31:47 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp3 done
12-Jun-2008 09:31:47 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp4
12-Jun-2008 09:32:52 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp4 done
12-Jun-2008 09:32:52 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp5
12-Jun-2008 09:34:00 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp5 done
12-Jun-2008 09:34:00 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp6
12-Jun-2008 09:35:10 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp6 done
12-Jun-2008 09:35:10 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp7
12-Jun-2008 09:36:24 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp7 done
12-Jun-2008 09:36:24 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp8
12-Jun-2008 09:37:36 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp8 done
12-Jun-2008 09:37:36 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp9
12-Jun-2008 09:38:40 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp9 done
12-Jun-2008 09:38:40 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp10
12-Jun-2008 09:39:48 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp10 done
12-Jun-2008 09:39:48 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp11
12-Jun-2008 09:40:58 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp11 done
12-Jun-2008 09:40:58 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp12
12-Jun-2008 09:42:03 sbfile 112 file E:\X300-JOSE\Images\C_VOL-b004.sp12 done
12-Jun-2008 09:42:03 sbfile 101 successfully opened file E:\X300-JOSE\Images\C_VOL-b004.sp13
12-Jun-2008 09:42:23 sbfile 109 reader finished
12-Jun-2008 09:42:23 sbfile 109 fini done
12-Jun-2008 09:42:23 sbcrypt 109 tail started
12-Jun-2008 09:42:23 sbcrypt 109 fini done
12-Jun-2008 09:42:23 sbrest 109 data CRC is OK
12-Jun-2008 09:42:23 sbrest 200 OK
12-Jun-2008 09:42:23 sbrest 109 fini done
12-Jun-2008 09:42:23 sptask 114 Process finished successfully

Kevin:

This usually means the image file is corrupt.  Was the image copied to a different disk or location for the restore?  If so, something may have gone wrong during the copy.  It should not make a difference where you run Verify from, but if it was working from within Windows try the Verify again from there (on the same image file, without any copying).  If it succeeds, please post the Verify details.

Also, I noticed you are not using the most recent recovery CD.  The one you have should still work, but you might want to download the latest 3.2 recovery CD anyway.  (You can do so here)