in
Support Center
StorageCraft Support Forums » ShadowProtect » Desktop Edition » BSOD when hibernating after a scheduled backup - Vista

BSOD when hibernating after a scheduled backup - Vista

Last post 07-22-2008 5:37 AM by gustavog. 2 replies.
Page 1 of 1 (3 items)
Sort Posts: Previous Next

  • 07-19-2008 7:19 AM

    BSOD when hibernating after a scheduled backup - Vista

    Reply Contact

    I have scheduled daily incremental backups. After the daily backup has run, if I hibernate, the computer eventually reboots itself and when Windows is restarted it shows a message reportig a Blue Screen along with a minidump location, etc. This only happened after installing ShadowProtect (trial). I had Acronis TrueImage but uninstalled it (along with the instructions for removing snapman.sys from the system). I am using Windows Vista and a RAID 0 Array (Nvidia). I like SP a lot but I need hibernation...

  • 07-21-2008 2:11 PM In reply to

    Re: BSOD when hibernating after a scheduled backup - Vista

    Reply Contact

    gustavog,

    This sounds a lot like an email I answered earlier requesting that you send in your most recent crash minidump file.  If you are not the same person I emailed, please send your latest dump file to support@storagecraft.com. Thanks!

    Kevin

  • 07-22-2008 5:37 AM In reply to

    Re: BSOD when hibernating after a scheduled backup - Vista

    Reply Contact

    Yes, same guy.

     I restored the machine to an earlier point I time, before I installed SP then I removed snapman again and reinstalled SP. After that, everything worked fine. I am taking scheduled backups so far and no problems during hibernation. For reference, I also use PGP Desktop and Acronis Disk Director is still installed (I uninstalled True Image). Thanks a lot for your response.
Page 1 of 1 (3 items)
(c) StorageCraft Technology Corporation 2008