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Fatal failure of free space exclusion

Last post 08-22-2008 9:08 AM by JoeBucar. 2 replies.
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  • 08-20-2008 11:30 AM

    Fatal failure of free space exclusion

    Reply Contact

    Hello,

    I am a new user to ShadowProtect and I am very pleased with the product.  Recently I have been getting the following error:

    20-Aug-2008 12:00:00 service 100 service (build 42) started job by incremental trigger

    20-Aug-2008 12:00:00 service 104 3.2.0.2 335C-7644 ec31-b2b1-94C0-DDB1

    20-Aug-2008 12:00:00 service 100 backup volume C:\ (NTFS)

    20-Aug-2008 12:00:00 service 102 creating snapshots for     \\?\Volume{a31e0203-2bb5-11dc-a505-806e6f6e6963} \\?\Volume{a31e0205-2bb5-11dc-a505-806e6f6e6963}

    20-Aug-2008 12:00:02 service 199 try snapshot by VSS API by STC provider

    20-Aug-2008 12:00:02 service 199 all possible methods: VSNAP API directly VSS API by STC provider and no other alternate methods

    20-Aug-2008 12:00:38 service 150 retrieving snapshot names.

    20-Aug-2008 12:00:38 service 103 snapshot was created by VSS API by STC provider. It took 36 seconds

    20-Aug-2008 12:00:38 service 104 image will be created by VDIFF

    20-Aug-2008 12:00:58 sptask 110 Worker thread has started

    20-Aug-2008 12:00:58 sptask 111 sbrun -mdn ( sbvol -fi     \\?\STC_SnapShot_Volume_21_0 \\?\Volume{a31e0205-2bb5-11dc-a505-806e6f6e6963} : sbcr ypt -50 : sbfile -wd \\MYBOOKWORLD\MXW2\ShadowProtect\C_VOL-b011-i007.spi )

    20-Aug-2008 12:00:58 (loader) 112 corelogic version: 1.0.0.210

    20-Aug-2008 12:00:58 sbvol 109 free space exclusion on

    20-Aug-2008 12:00:58 sbvol 107 incremental tracking is on, generation count: 7

    20-Aug-2008 12:00:58 sbvol 117 incremental tracking is on, 2954898 of 71103624 (4%) updated sectors

    20-Aug-2008 12:01:00 sbvol 101 successfully opened volume     \\?\Volume{a31e0205-2bb5-11dc-a505-806e6f6e6963}

    20-Aug-2008 12:01:00 sbvol 107 FAT system area sectors: 0

    20-Aug-2008 12:01:00 sbvol 504 Fatal failure of free space exclusion (-87 The parameter is incorrect.)

    20-Aug-2008 12:01:00 (loader) 504 Final error (-87 The parameter is incorrect.)

    20-Aug-2008 12:01:01 sptask 516 sbrun.exe exited with error "Initialization failed"

    20-Aug-2008 12:01:01 service 104 retry task

    The first time I got this error I tried to re-boot the server and I lost the operating system and used ShadowProtect to rebuild the server and it worked fine.  This happened last Friday.  Now this error started to showup again as of Tuesday.  From my searching the web there is not much information on this problem.  I am not even sure that this is a hardware problem or not.  I do not think it is a software problem because the "G" drive backup correctly.  Hopefully someone has a resolution to this problem.

    Thank You,

    Joe 

     

  • 08-22-2008 7:31 AM In reply to

    Re: Fatal failure of free space exclusion

    Reply Contact

     Joe,

    Free space exclusion failures could be caused by file system problems.  Since only one of your volumes is failing, it could be that the C volume's file system is corrupt or has a problem.  Run 'chkdsk /r' on the C: drive and watch to see if it finds and/or fixes any errors, and also look in the System event log for errors or warnings originating from ntfs, disk, ftdisk, dmio.  If chkdsk finds and fixes errors, try the backup again.

    Kevin

  • 08-22-2008 9:08 AM In reply to

    Re: Fatal failure of free space exclusion

    Reply Contact

    Thank You for the reply.  I have a disk problem of some sort.  The drive changed the partition type from NTFS to QNX,UN*X.  As long as the system is up it is working OK.  When I have to re-boot I get "no operating system".  I replaced a one of the RAID drives and hope this solves the problem.

    Joe 
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