Hi

I suspect this is an issue with this computers OS and not SP but was hoping someone here could point me in the right direction. Any suggestions would be much appreciated.

XP Home SP3 with fresh install of SP 3.4

SP runs but when I execute a job (or it starts on schedule) it never gets past Initialising.

The following appears in the job log:

            2E72
18-Sep-2009 12:19:00 service 100 service (build 43) started job  manually as incremental
18-Sep-2009 12:19:00 service 104 3.4.0.3001 8448-F80F 86AD-8ABA-FB5B-83EF
18-Sep-2009 12:19:00 service 100 backup volume C:\ (NTFS)
18-Sep-2009 12:19:00 service 100 VDIFF was disabled and then enabled on C:\
18-Sep-2009 12:19:00 service 102 creating snapshot for  \\?\Volume{c2276032-1bb5-11d9-8965-806d6172696f}
18-Sep-2009 12:19:00 service 199 try snapshot by  VSS API by STC provider
18-Sep-2009 12:19:00 service 199 all possible methods:  VSNAP API directly VSS API by STC provider and no other alternate methods
18-Sep-2009 12:19:06 service 150 retrieving snapshot name.
18-Sep-2009 12:19:06 service 302 GetsnapshotName error VSS provider not started
18-Sep-2009 12:19:07 service 199 try snapshot by  VSNAP API directly
18-Sep-2009 12:19:07 service 199 all possible methods:  VSNAP API directly VSS API by STC provider and no other alternate methods
18-Sep-2009 12:19:08 service 150 retrieving snapshot name.

And I get this error in the Application Event log:

Event Type:    Error
Event Source:    VSS
Event Category:    None
Event ID:    12292
Date:        17/09/2009
Time:        7:52:42 a.m.
User:        N/A
Computer:    ASPINALL
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070424].

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 43 4f 52 53 4f 46 54 43   CORSOFTC
0008: 37 30 00 00 00 00 00 00   70......
0010: 43 4f 52 53 4f 46 54 43   CORSOFTC
0018: 36 30 00 00 00 00 00 00   60......

Output from vssadmin list providers is:

Provider name: 'StorageCraft Volume Snapshot Software Provider'
Provider type: Software
Provider Id: {24602736-bed9-4619-91b0-243447c6409c}
Version: 1.0.0.0

Provider name: 'MS Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7

Ouput from vssadmin list writers is:

 Writer name: 'MSDEWriter'
Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
Writer Instance Id: {fbd07602-f330-421a-87b2-831dc98fc870}
State: [1] Stable

Writer name: 'Microsoft Writer (Bootable State)'
Writer Id: {f2436e37-09f5-41af-9b2a-4ca2435dbfd5}
Writer Instance Id: {a851cafa-8ddf-4132-b9c3-a2486a567f4e}
State: [1] Stable

Writer name: 'Microsoft Writer (Service State)'
Writer Id: {e38c2e3c-d4fb-4f4d-9550-fcafda8aae9a}
Writer Instance Id: {f1d0fc0a-6139-4736-bfc6-555d3d8b0683}
State: [1] Stable

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {aeda01ae-dd56-4dd4-952e-d91cf5d8eccb}
State: [1] Stable

 Thanks

Rob

It looks like vsnapvss isn't properly registered. Follow the steps in this KB article to re-register vsnapvss.

http://www.storagecraft.com/kb/questions.php?questionid=157

 Thanks for the suggestion, I followed the Troubleshooting VSS KB Article and found that the MS Software Shadow Copy Provider service doesn't even exist.  Any clues on how to reinstall this? I have reset the VSS installation but it didn't help.

Did any of these commands fail?

net stop vss
cd %SystemRoot%\system32
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 msxml.dll
regsvr32 msxml2.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Here is the Volume Shadow Copy Service SDK 7.2 from microsoft. I don't know if it will help, but it's worth a try.

http://www.microsoft.com/downloads/details.aspx?FamilyID=0b4f56e4-0ccc-4626-826a-ed2c4c95c871&DisplayLang=en

 Yes

regsvr32 /i swprv.dll  failed with the following error:

DllInstall in swprv.dll failed. Return code was 0x8000ffff

Hi Robert

 We have seen both errors in our envionment

 1) Missing location parameter in visio

If the PC has og have had MS Visio you are in risk of a missing location document in a regkey. This wil cause the VSS provider to fail

"VSSADMIN LIST PROVIDERS" give error message 0x8000FFF

Solution: Delete the visio reg key (here is a bat file)

Start_________________________

STOP________________________________________ 

2) COM+ has somehow been corrupted

Solution: Reinstall COM+ 

 Hi Claus

thank you for sharing that! much appreciated.

The original problem has since been resolved (ended up reinstalling) but I'll stash that info away for next time.

Kind Regards

Rob