I have a Continuous Incrementals schedule to take backups every 20 minutes. I then installed ImageManager and created a policy to collapse them automatically, but I have not seen it do one collapse yet. I even left my machine on for 30 hours continously to check it wasn't a problem with the schedule time but it stilll didn't do a collapse. Any ideas ?

Check the application event log for errors.  Also, the directory where you are expecting collapses to occur should have a log file, ImageManager1.log.  You can post errors from the event log or if the log file isn't very long you can post the contents.  If the log file does not exist, it means the service failed to start properly or the directory was not entered correctly.

Doug:

If the log file does not exist, it means the service failed to start properly or the directory was not entered correctly.

I don't have either SPD or Image Manager installed at the moment as I went back to a clean image created with another backup app (which doesn' have SPD or IM installed), but from memory I don't believe there was a log file. The directory was almost definitely entered correctly, and the Services MMC snap-in showed the service to be Started. Also,  The IM client has no problems connecting to the Service (at least it shows as being connected) so...

What are the reasons for the IM service not starting properly ?

Can it show as being Started and be connected to by the client, but still not have started properly ?

 

No, if the client connected then it started properly.  Was it a local directory or a network share?  For network shares the service needs credentials and if it is a SAMBA share ImageManager does not receive file notifications.  The next version of ImageManager which will be available with ShadowProtect 3.2 will work with SAMBA shares.