Where can I find the Key Manager Utility or information about it?

You can create new keyfiles using KeyFileMaker (although generally there's no need for you to do this).  KeyFileMakerSetup.msi is on the ShadowProtect CD.  Also, whenever you create a Continuous-Incremental backup job, ShadowProtect will store that job's image encryption password (if any) in a .spk file in the same dirctory where it creates the backup files.  The ImageManager then extracts that password from the keyfile in order to collapse images.  Keyfiles are mostly a more-secure mechanism for the ShadowProtect product to communicate the image encryption password to the ImageManager.exe NT service.  I still recommend that you set up proper NT credential file system rights on the backup target directory so that only authorized users can gain access to the files in the directory.

If you have forgotten your image encryption password (the one you set when you created your backup job) then I'm sorry, there is absolutely no way that you can access the data within your image files.  Your backup images are essentially useless as you will never be able to mount or restore them.  You must always remember the image-encryption password you set when you create your backup job.
 

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So is it safe to assume this?

"Key files are only used to generate backups and you always need to know the password to restore the data regardless if you get a copy of key or not"

My point is I am backing up files on an external hard drive using a key file. Then I ship the hard drive somewhere else with files and a copy of key files. If someone gets a hold of drive they still cannot access my information without the password?

Thank you